Business Conduct
Policy Framework
Political Involvement
Heritage does not, directly or indirectly, participate in party politics and the Company does not provide financial support to political parties or politicians.
Bribery and Corruption
Heritage is resolutely opposed to bribery and corruption in whatever forms they may take. Gifts or entertainment may only be offered to a third party if they are consistent with usual business practice in the relevant territory, are modest in value and cannot be interpreted as a form of inducement.
It is Heritage's policy that revenues and purchases and services from suppliers are made solely on the basis of price, quality, performance, value and for its benefit. Sales, purchases or award of contracts should never be made as the result of giving or receiving inducements in the form of gifts, money or entertainment from third parties or favours in any other form.
Employees should not accept gifts, money or entertainment from third party organisations or individuals, where these might reasonably be considered likely to influence business transactions. Gifts, other than trivial ones of low value, are not accepted. In a culture where such an action might cause offence, the gift must be declared to the Company and, if practical, donated to an appropriate charity.
The UK Bribery Act became law on 1 July 2011. Heritage obtained legal advice concerning how the legislation impacted on the Group and implemented a robust programme which included:
- a review of the government guidance;
- a review of Heritage's current policies and systems with respect to bribery, code of conduct, whistle-blowing and other relevant policies for both employees and contractors;
- forming a Board level Anti-Bribery and Corruption Committee; and
- formulating an Anti-Bribery and Corruption policy.
Treatment Of Customers
We regard mutual trust and confidence with our contractors and customers as very important. We require employees to deliver high levels of service consistently, surpassing expectations and meeting their changing requirements.
Relations with Suppliers
We ensure that all of our suppliers are treated fairly and responsibly. All potential suppliers will have a reasonable opportunity to win business with us. We aim to pay our suppliers on time and in accordance with agreed terms of trade. Suppliers will conduct their activities in accordance with our own policies.
Competition
We always aim to compete vigorously with our competitors, but in a fair and responsible way, and aim to ensure that our success is built upon excellence. When in contact with our competitors, employees are required to avoid disclosing confidential information and we will not make improper attempts to acquire competitor trade secrets or other confidential information. Employees will not undertake any arrangements or practices that may conflict with laws applicable to conduct of our business.